PRIVACY POLICY

Cassidy Real Estate respects your privacy and takes great care to protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any amendments that come into effect from time to time.

This document outlines how we collect, hold, use, and disclose your personal information, how you can access and correct your information, and how to make a complaint. This policy may be updated from time to time, and any changes will be posted on our website and will also be available in hard copy at our office.

 

What Personal Information Do We Collect?

The personal information that we may collect includes:

  • Your name, street or postal address, telephone numbers, and email addresses
  • Proof of identity where required by law
  • Proof of property ownership
  • Financial information required for trust accounting, such as settlements and other transactions
  • Buyer and tenant preferences
  • Inspection attendance records
  • Enquiry records through our website or third-party platforms such as RealEstate.com.au or Domain
  • Tenancy application forms and supporting documentation

 

How We Collect Your Personal Information

Where possible, we collect personal information directly from you, including when you:

  • Use our website
  • Attend open homes
  • Visit our office
  • Enquire about sales or rental listings by phone or email
  • Subscribe to electronic property updates
  • Communicate directly with a sales agent or property management employee

 

We may also collect personal information from third parties, including:

  • Government entities, for example Link Housing and Centrelink
  • Your authorised representatives such as lawyers, accountants, mortgage brokers, or insurers
  • Your employer
  • Publicly available sources or organisations where you have provided consent

 

Anonymity and Pseudonymity 

Where practicable, you may choose to deal with Cassidy Real Estate anonymously or by using a pseudonym. However, in many circumstances this will not be possible, such as when:

  • We are required by law to verify your identity
  • We are entering into a contract with you
  • You are submitting a tenancy application or engaging in a financial transaction

 

Unsolicited Personal Information 

If we receive personal information that we did not request, we will determine whether the information could have been lawfully collected under the Privacy Act. If the information is not required or permitted, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

 

Cookies

When you access our website, a cookie may be generated. A cookie is a small data file containing a unique identifier assigned to your computer. Cookies help track website usage and recognise returning users. They do not collect personal information. You may configure your browser to reject cookies if you prefer.

 

Why We Collect, Use, or Disclose Personal Information

We collect personal information to provide high quality real estate services, including:

  • Selling and buying property
  • Managing investment properties
  • Assisting tenants to find rental accommodation

 

We also use personal information to comply with legal and regulatory obligations within the real estate industry.

We may disclose personal information to:

  • Vendors, landlords, purchasers, and tenants
  • Mortgage lenders, insurers, valuers, and financial institutions
  • Authorised representatives such as lawyers and accountants
  • Strata managers, utility providers, and tradespeople
  • Regulatory bodies, government agencies, and law enforcement authorities

 

Direct Marketing 

Cassidy Real Estate may send you direct marketing communications about properties or services we believe may be of interest to you via email or SMS.
 

You may opt out at any time by:

  • Using the unsubscribe link in the communication, or
  • Contacting us directly

 

Overseas Disclosure of Personal Information 

Cassidy Real Estate uses cloud based software and service providers to store and manage personal information. Some of these service providers may store data on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle the information in accordance with the Australian Privacy Principles.

 

Government Related Identifiers 

Cassidy Real Estate does not adopt, use, or disclose government related identifiers (such as Centrelink numbers, Medicare numbers, or driver licence numbers) as our own identifiers.
We only collect or use such identifiers where required or authorised by law.

 

Storage of Personal Information and Keeping It Secure 

Personal information is held:

  • Electronically on secure servers operated by us or our service providers, and
  • In hard copy at our secure office

Access to personal information is restricted to authorised employees for business purposes only.
We use access controls, authentication measures, and security safeguards to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as necessary to meet legal and business obligations.

 

Accessing and Correcting Your Personal Information 

You may request access to personal information we hold about you at any time by contacting us.

We take reasonable steps to ensure that personal information is accurate, up to date, and complete.
If you believe the information we hold is inaccurate or incomplete, you may request correction or deletion in writing. We will need to verify your identity before making any changes.

 

Privacy Complaints

If you believe we have breached your privacy, please contact us in writing with full details.

We take privacy complaints seriously and will investigate and respond impartially and as quickly as possible in accordance with our complaints handling procedures.

 

Internet Security

Due to the nature of the internet, we cannot guarantee the security of information transmitted online. Any information sent to us via the internet is done at your own risk.

 

Changes to Our Privacy Policy

This Privacy Policy will be updated when changes are made to our practices or legal requirements.

 

Contacting Us

If you have any questions or require further information about this Privacy Policy, please contact us:

Email: info@cassidyre.com.au
Telephone: (02) 8876 6200

Postal Address:
Cassidy Real Estate
PO Box 546
Gladesville NSW 1675